💸 Refund Policy

At Shift Happens, we strive to create a positive, valuable experience for every student. We also understand that plans can change.

Our refund policy is designed to be fair to both students and instructors.

🗓️ Refund Eligibility

✅ Full Refund

  • Cancel 7 or more days before your scheduled class start date.

🌓 Partial Refund

  • Cancel 3–6 days before the class start date — you may be eligible for a 50% refund.

🚫 No Refund

  • Cancellations made less than 48 hours before the class start time are not eligible for a refund.

🚫 No Refund for Course Failure

Please note: Failing the course does not qualify for a refund.

At Shift Happens, our courses follow Motorcycle Safety Foundation (MSF) standards and include both written and riding evaluations. Students must meet all safety, participation, and performance requirements to pass.

  • If you do not pass the course, your registration fee is non-refundable.

  • However, you may be eligible for a retest or discounted re-enrollment. See our Retest Policy for details.

We are here to support your success — if you have concerns during your course, please speak with your instructor early and often.

🔁 Retest Policy

At Shift Happens, we know that not everyone passes on the first try — and that’s okay! We offer a fair and simple retesting option to help you earn your endorsement.

✅ Who Can Retest?

You may be eligible for a retest if you:

  • Did not pass the riding or written evaluation

  • Completed all other parts of the course

  • Schedule your retest within 30 days of your original class date

💵 Retest Fee: $50

  • Covers instructor time, motorcycle use, and range access

  • Due at the time of scheduling

  • Non-refundable if you miss your appointment without notice

📅 How to Schedule

  • Contact us to request a retest

  • Submit your $50 payment to confirm

  • Show up on time with your gear and original paperwork

🚫 Didn’t Pass the Retest?

If you do not pass your retest:

  • You’ll need to re-enroll in the full course

  • Returning students may be eligible for a discounted rate

Want to schedule a retest? Contact Us today and we’ll get you back on track!